dkok Terms and Conditions
– Know Before You Play

01 Acceptance of Terms

By accessing, registering on, or using the dkok platform in any way, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. These Terms and Conditions form a legally binding agreement between you and dkok. If you do not agree with any part of these terms, you must not use the dkok platform.

These Terms and Conditions apply to all users of dkok, including registered players, visitors browsing the platform, and anyone who interacts with dkok's games, promotions, or support services. Using dkok after any update to these terms constitutes acceptance of the updated version.

02 Eligibility

To register and use dkok, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing dkok from a jurisdiction where online gaming is not prohibited by local law.
• You must not be a current employee, contractor, or close family member of a dkok employee.
• You must not have been previously excluded or banned from the dkok platform.
• You must be registering on your own behalf and not on behalf of any third party.

dkok reserves the right to request proof of age and identity at any point. If you cannot provide satisfactory verification, dkok may suspend or close your account and withhold any pending withdrawals until the matter is resolved.

03 Account Registration

Each person is permitted to hold only one dkok account. Registering multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is a breach of these Terms and Conditions. dkok uses automated and manual checks to detect duplicate accounts, and any accounts identified as duplicates will be closed.

When registering on dkok, you must provide accurate and complete information. This includes your real name, a valid contact number, and a working email address. Providing false information during registration is grounds for immediate account closure.

You are responsible for maintaining the security of your dkok account. This means choosing a strong password, not sharing your login credentials with anyone, and logging out of shared devices after each session. dkok is not liable for losses resulting from unauthorised access to your account caused by your failure to keep your credentials secure.

04 Deposits and Payments

dkok supports a range of local payment methods including bKash, Nagad, Rocket, and other options available to players in Bangladesh. All deposits must be made from a payment account that belongs to you. dkok does not accept deposits from third-party accounts or payment methods registered to another person.

Deposits are credited to your dkok account promptly after confirmation from the payment provider. If a deposit does not appear in your account within a reasonable time, contact dkok support with your transaction reference number and we will investigate.

• Minimum deposit amounts are displayed at the time of deposit and may vary by payment method.
• dkok does not charge fees on standard deposits, but your payment provider may apply their own charges.
• Deposits made in error cannot always be reversed — contact support as quickly as possible if you deposit an incorrect amount.
• dkok reserves the right to refuse or reverse a deposit if it is associated with fraudulent activity.

05 Withdrawals

You may request a withdrawal of your available balance at any time, subject to the conditions set out in these Terms and Conditions. Withdrawals are processed to the same payment method used for your most recent deposit. dkok does not send withdrawals to third-party accounts.

Before processing a withdrawal, dkok may request identity verification documents. This is a standard security measure and applies to all players. Providing accurate documents promptly will ensure your withdrawal is processed without unnecessary delay.

• Withdrawal requests are typically processed within the timeframe displayed in your account dashboard.
• Minimum and maximum withdrawal amounts apply and are shown at the time of the request.
• Funds subject to active wagering requirements cannot be withdrawn until those requirements are met.
• dkok reserves the right to delay a withdrawal if there are reasonable grounds to suspect fraudulent activity.

06 Bonuses and Promotions

dkok offers bonuses and promotions to both new and existing players from time to time. Each bonus comes with its own specific terms, including wagering requirements, eligible games, minimum deposit amounts, and expiry dates. These terms are clearly communicated at the time the bonus is offered and must be read before accepting.

Wagering requirements specify how many times a bonus amount must be played through before it can be withdrawn. For example, a bonus with a 10x wagering requirement means the bonus amount must be wagered ten times in total before any associated winnings become withdrawable.

• Bonuses are credited to your dkok account automatically or upon request, depending on the promotion.
• Only one bonus may be active at a time unless otherwise stated in the promotion terms.
• Bonuses cannot be transferred between accounts or exchanged for cash directly.
• dkok reserves the right to withdraw a bonus offer at any time before it has been claimed.
• Any attempt to abuse bonus structures — including placing opposing bets to clear wagering requirements — will result in bonus cancellation and may lead to account suspension.

07 Game Rules and Fairness

All games available on dkok use certified random number generators to ensure that outcomes are genuinely random and cannot be predicted or manipulated. dkok does not interfere with game outcomes and has no financial incentive to do so — our business model is built on player satisfaction and long-term engagement, not on manipulating results.

Each game on dkok has its own set of rules, which are accessible within the game interface. It is your responsibility to understand the rules of any game before placing a bet. dkok is not responsible for losses resulting from a player's misunderstanding of game rules.

• In the event of a technical fault during a game round, dkok will resolve the situation fairly based on the game state at the time of the fault.
• Bets placed and confirmed cannot be cancelled after the game round has begun.
• dkok reserves the right to void bets placed in error due to a technical or pricing error on the platform.

08 Prohibited Conduct

The following actions are strictly prohibited on dkok. Engaging in any of these behaviours will result in account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Registering more than one account on dkok.
• Providing false or misleading information during registration or verification.
• Using software, bots, scripts, or any automated tools to interact with dkok games or systems.
• Attempting to exploit technical errors, glitches, or vulnerabilities in the dkok platform.
• Colluding with other players to gain an unfair advantage in any game.
• Using dkok for money laundering or any other illegal financial activity.
• Accessing dkok from a jurisdiction where online gaming is prohibited by law.
• Sharing your account with another person or allowing a third party to operate your account.

09 Account Suspension and Closure

dkok reserves the right to suspend or close any account at any time if there is reasonable cause to believe that the account holder has breached these Terms and Conditions, engaged in fraudulent activity, or poses a risk to the integrity of the platform.

If your account is suspended, you will be notified by email. In cases where an investigation is ongoing, dkok may withhold any pending withdrawals until the investigation is complete. If the investigation concludes that no breach occurred, your account will be reinstated and any withheld funds released.

You may also choose to close your dkok account at any time by contacting support. Any remaining balance at the time of closure will be returned to your registered payment method, provided all verification requirements have been met and no outstanding wagering requirements apply.

10 Responsible Gaming

dkok is committed to promoting responsible gaming. We provide every registered player with access to tools that help manage their gaming activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available directly from your account settings and take effect promptly once activated.

If you feel that your gaming habits are becoming problematic, we encourage you to use these tools or contact dkok support to discuss your options. Self-exclusion requests are taken seriously — once a self-exclusion is in place, dkok will not send promotional communications to the excluded account and will not accept deposits from it.

• Deposit limits can be set on a daily, weekly, or monthly basis.
• Session reminders notify you when you have been playing for a set period of time.
• Self-exclusion can be requested for a defined period or indefinitely.
• During a self-exclusion period, your account cannot be reactivated until the exclusion period has ended.

For more information on responsible gaming tools and resources available through dkok, visit the Responsible Gaming page.

11 Privacy and Data

dkok collects and processes personal data in accordance with its Privacy Policy. By registering on dkok, you consent to the collection and use of your personal data as described in that policy. dkok does not sell personal data to third parties and uses data only for the purposes of operating the platform, processing transactions, and complying with legal obligations.

For full details on how dkok handles your personal data, please read the Privacy Policy.

12 Limitation of Liability

dkok provides the platform on an "as is" basis. While we work hard to ensure the platform is available and functioning at all times, we cannot guarantee uninterrupted access. dkok is not liable for losses resulting from platform downtime, technical faults, or circumstances beyond our reasonable control.

dkok is not responsible for any losses you incur as a result of your own gaming decisions. Gaming involves risk, and it is your responsibility to manage that risk. dkok provides responsible gaming tools to help you do so, but the decision to play and the amount you choose to wager are entirely your own.

• dkok's liability to any player is limited to the amount held in that player's account at the time of the relevant event.
• dkok is not liable for indirect, consequential, or punitive damages of any kind.
• Nothing in these Terms and Conditions limits dkok's liability for fraud or gross negligence on dkok's part.

13 Changes to These Terms

dkok reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. It is your responsibility to check this page periodically for updates.

Continued use of the dkok platform after any changes to these Terms and Conditions constitutes your acceptance of the updated terms. If you do not agree with a change, you should stop using dkok and contact support to close your account.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a concern about your dkok account, please contact our support team. We aim to respond to all queries promptly.

• Email: [email protected]
• Support is available 24 hours a day, 7 days a week.
• For account-specific queries, please have your registered email address and account details ready.

You can also find answers to common questions on the FAQ page.